Store Policy, Terms & Conditions

Priyo Store is an e-commerce platform operated by Priyo and its affiliated entities, offering products and services to customers in Bangladesh and internationally. We reserve the right to modify, suspend, or discontinue any part of the store at any time without prior notice.

To use Priyo Store, you must: • Be at least 18 years old, or • Use the platform under the supervision of a parent or legal guardian By using the site, you confirm that all information you provide is accurate and complete.

Some features may require creating an account. You agree to: • Provide accurate and up-to-date information • Maintain the confidentiality of your login credentials • Accept responsibility for all activities under your account Priyo reserves the right to suspend or terminate accounts that violate these Terms.

We strive to display accurate product descriptions, prices, and availability. • Prices may change without notice. • Product images are for illustration purposes; actual products may vary slightly. • We reserve the right to correct pricing errors or cancel orders affected by incorrect pricing.

Placing an order does not guarantee acceptance. Orders are confirmed only after payment is successfully processed and confirmed by Priyo Store. We reserve the right to cancel or limit quantities per customer or order.

Priyo Store accepts multiple payment methods, including digital payments and cards supported by Priyo's payment infrastructure. By completing a purchase, you authorize us to charge the full order amount, including taxes, shipping, and applicable fees. All payments must be completed before shipment.

• Delivery timelines are estimates and may vary due to logistics, customs, or unforeseen circumstances. • Priyo is not responsible for delays caused by third-party couriers. • Risk of loss passes to the customer upon successful delivery.

Please refer to our Return & Refund Policy page for detailed information. Key points: • Only eligible products may be returned. • Items must be unused and in original packaging. • Refunds are processed after inspection and approval. • Shipping or handling fees may be non-refundable unless required by law. Priyo reserves the right to refuse returns that do not meet policy requirements.

• Orders may be canceled before shipment. • Once shipped, cancellation is not possible; return rules will apply instead.

Promotional offers: • Are subject to specific terms • May be modified or withdrawn at any time • Cannot be combined unless explicitly stated

All content on Priyo Store—including logos, text, images, graphics, software, and designs—is owned by or licensed to Priyo. You may not copy, reproduce, distribute, or exploit any content without prior written permission.

You agree not to: • Use the platform for unlawful purposes • Submit false or misleading information • Interfere with site security or operations • Upload harmful code, malware, or abusive content Violations may result in account termination or legal action.

The Priyo Store may contain links to third-party services or websites. We are not responsible for: • Their content • Their privacy practices • Their products or services Use third-party services at your own risk.

The Priyo Store is provided "as is" and "as available." We make no warranties, express or implied, including but not limited to: • Merchantability • Fitness for a particular purpose • Non-infringement

To the maximum extent permitted by law, Priyo shall not be liable for: • Indirect or consequential damages • Loss of profits or data • Delays, errors, or service interruptions Our total liability shall not exceed the amount paid by you for the relevant purchase.

You agree to indemnify and hold harmless Priyo, its directors, officers, employees, and partners from any claims, losses, or damages arising from: • Your use of the platform • Violation of these Terms • Violation of any law or third-party rights

These Terms shall be governed by and construed in accordance with the laws applicable to Priyo's operating jurisdiction, without regard to conflict-of-law principles.

We may update these Terms at any time. Changes will be effective upon posting on the website. Your continued use of Priyo Store constitutes acceptance of the updated Terms.

For questions, concerns, or support, please contact: • Email: support@priyo.com • Website: https://store.priyo.com