Questions, answered

How pricing, shipping and gift-card delivery actually work. If something here is unclear, chat with us — that counts as a bug in this page.

Paying

What exactly am I paying for?: The item price, US sales tax at 8.87%, our service fee, freight, and the customs due on the category — totalled in full before you pay. Physical items are charged 10% at $100 and above, or a flat $10 below that. Gift cards are charged 5% at $10 and above, or a flat $1 below that.
When is my money taken?: At checkout, and not before. Nothing is bought in the US until your payment clears. If we can't buy the item, you're refunded in full.
Which payment methods work?: Cards and your Priyo account. The methods open to you are shown at checkout, once your order is totalled.

Which carriers do you use?: DHL, FedEx and UPS, depending on the route and the size of the parcel. We choose per shipment rather than per customer.
Can you combine my orders?: Yes. Items bought from different US stores arrive at our US warehouse, and we consolidate them into one parcel before shipping. One parcel means one freight charge and one customs assessment, which is usually cheaper than several.
How do I follow a shipment?: Your orders page shows every status change, from purchased through to delivered, with the carrier's tracking number as soon as we have it. The same updates go to your email.

How fast does a gift card arrive?: Within 24 hours of payment, by email. Nothing ships, so there is no freight and no customs to pay.
Where can I use the code?: On the brand's US store, with a US account. Each card's page says what it works with before you buy.

How do I reach a person?: Live chat on this site, or email support@priyo.com. Support covers orders, shipping, customs and delivery.